Terms and Conditions

These Terms and Conditions ("Terms") govern your use of and purchases made through our e-commerce website ("www.gulful.com"), operated by SwagQueen a proprietorship registered under the laws of India. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the Website.

1. Definitions

  • "User" or "You" refers to any individual or entity accessing or using the Website.

  • "We", "Us", or "Our" refers to gulful.com.

  • "Products" refers to imitation jewellery items offered for sale, made from non-precious metals, alloys, beads, stones, or other synthetic materials.

2. Product Information

  • All Products are imitation jewellery and not made of gold, silver, diamonds, or other precious materials. Descriptions, images, and colours are for illustrative purposes and may vary slightly due to screen resolution or lighting.

  • We make reasonable efforts to ensure accuracy but do not guarantee exact colour, finish, or weight match.

3. Orders and Payments

  • Orders are subject to availability and confirmation. We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraud.

  • Payments are processed through secure third-party gateways (e.g., Razorpay, Paytm, or Stripe). We do not store full card details.

  • All prices are in Indian Rupees (₹) and inclusive of applicable Goods and Services Tax (GST).

4. Shipping and Delivery

  • We ship across India via courier partners. Delivery timelines (typically 3–5 business days) are estimates and not guaranteed.

  • You are responsible for inspecting the package at the time of receipt.

5. Returns and Refunds

  • We have Refund or Replacement of products ONLY for any shipping damages or manufacturing defects, subject to discretion of our operations team . Return Policy is applicable within 48 hours of receipt of products and intimation of the same to our support team. We issue refund to our customers in 2-3 working days after the refund request has been made by connecting with us via our customer desk at +91-9019257586 or by messaging us with order details to our Instagram team here

6. Intellectual Property

  • All content on the Website (logos, text, images, designs) is owned by or licensed to us and protected under Indian copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.

7. User Conduct

  • You agree not to:

    • Use the Website for unlawful purposes.

    • Attempt to interfere with the Website’s functionality.

    • Post false, misleading, or defamatory content.

8. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from your use of the Website or Products.

  • Our total liability for any claim related to the Website or Products shall not exceed the amount paid by you for the relevant Product.

9. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

10. Amendments

  • We may update these Terms from time to time. The revised version will be posted on the Website with the effective date. Continued use constitutes acceptance.

11. Contact Information

For questions or concerns, contact us at:
Email: orakoire@gmail.com
Phone: +91-9019257586